Watch Out How These 9 Internet Marketing Tactics Switch Consumers Off
I'm not keen on focus groups because they try and predict behaviour and all they're predicting is intention.
Statistics of actual behaviour I believe are a better indication of future behaviour.
However, despite that I was interested in this survey on Internet marketing tactics.
In particular these were some of the tactics that most annoyed consumers (in descending order of annoyance):
- Pop-ups
- Requirement to install software to view the site
- Dead links
- Requirement to register and log-on before viewing the site
- Slow-loading pages
- Out of date content
- Confusing navigation and too many clicks
- Ineffective site search tool
- No contact information (other than a web form) available
There were 6 other annoying tactics that you can check for yourself.
What was most amazing was that 76% of consumers surveyed said that if any of their pet peeves on a site would prompt them to leave and never return.
In general I agree with almost all the survey. However, properly targeted pop-ups actually increase sales. So it may have been better to word the question "wrongly targeted pop-ups".
For some time pop-ups were a "no-no" on the web, but as long as they're targeted they seem to be making a come back. After all if you're about to lose a browser for ever there's no harm to you to use the pop-up as a last ditch attempt to interest them in you and/or your site. Is there?
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